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Request Portal

Report maintenance issues, IT issues, or select Central Supply to order office supplies.

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Updates

Work Order Status (Beta)

View the status of your previously submitted work orders. This page is updated daily. Please allow 24 hrs. for updates. Work orders submitted prior to 10/2022 will not be updated. If you have a question about the information in this table, please contact Jeremy Lamont at jeremy.lamont@tcatmemphis.edu.

Submission Time
Last Name
Your Department/Program
Description
Update
Completed
Tech
01/26/2023
Chunn
Diesel Powered Equipment Technology
Men's room toilet. The first stall toilet is not flushing properly.. It needs a god plunging or possibly snaked out.
Unclogged toilet and found a weak flush. Replaced diaphragm with 4.5 gallon/flush model. Toilet flushes much better now.
Yes
McIvor
01/25/2023
Young
Aviation Maintenance Technology
"Today parts of the building are now extremely cold. Can we PLEASE be given the capability to control our own thermostats? We need to be able to adjust with conditions outside of the building. We have been asking about this now for an extremely long time and the temperature controls in this building needs to be regulated from WITHIN OUR BUILDING. Thank you!"
An email was sent to Ms. Young explaining the operation of the thermostats. Ms. Young was also notified that no overrides exist on the campus HVAC controls.
Yes
Lamont
01/25/2023
Durden
Automotive Technology (Main)
Good-Morning the heat is working fine! I do need a short piece of air hose to connect my alignment machine about 1-2ft. Thanks again.
Hose has been ordered.
No
Lamont
01/23/2023
Durden
Automotive Technology (Main)
The HVAC unit is out in the Automotive Shop area again.
Found another trip on rollout switch. Cannot find indication of rollout occurence. Monitored system. If switch trips again, we will replace it.
No
Harris
01/20/2023
Chunn
Diesel Powered Equipment Technology
"The smaller bathroom stall is stopped up. Can someone come plunger it before someone makes a mess in it. It appears the A/C is on today. I haven't opened the Thermostat since the cover was installed. Is it on your end? Paul"
Clogged was plunged by Daron Bell
Yes
Bell
01/19/2023
Young
Aviation Maintenance Technology
Parts of the building are still extremely hot due to the malfunction of the HVAC system. We still cannot adjust our thermostat controls so that we can get relief. We have to open doors to try to cool rooms down where we can.
The issue is because of chiller failure. Parts have been ordered. Physical Plant does not override thermostats except when actively troubleshooting.
No
Lamont
01/19/2023
Bray
Student Services
"Please check all restrooms for roaches/water bugs. They are especially running rampant in the ladies restroom on the backside of Student Services near the rear cafeteria doors. This is a continual problem that must be brought under control ASAP! Thank you, Sandra Bray"
Problem caused by dry traps in floor drains. This is usually mitigated bi-weekly, but was negated during extended shut-down during holidays. Schedule has resumed.
Yes
McIvor
01/19/2023
Snipes
Machine Tool (Main Campus)
No air pressure in the shop.
Found leak in dryer. Ordered replacement unit. Started back-up system.
No
Harris
01/19/2023
itch
Welding (Main Campus)
Heat in classroom not working. Feels like AC is on.
Found unit locked out with clogged filters. Changed filters. System returned to normal.
Yes
McIvor
01/19/2023
Carter
Cosmetology
"Hello 1. Can you bring about 6 old classroom tables (long) for new computers? They will go in the classroom's resource center and outside Griffin's office."
No
Bell
01/18/2023
Lamont
Physical Plant
Diagnose and repair outdoor lights in front of Administration Building
Found bad wires in farthest west fixture. Removed the fixture from the circuit and reset breaker
Yes
Lamont
01/18/2023
Lamont
Physical Plant
Repair FTU 1 serving Physical Plant Office
No
Bell
01/11/2023
Taylor
Practical Nursing
Good afternoon Jeremy, the nursing department would like to request a room key for Instructor Faith Luss. Thank you
Key was issued
Yes
Harris
01/11/2023
Harris
Physical Plant
Please replace the soiled ceiling tiles in the Men's Restroom (the one facing the Courtyard)
Harris and Bell re-installed the mini air conditioner in the 4th floor copy room
Yes
Harris
01/17/2023
Durden
Automotive Technology (Main)
Good Morning Can we check the heat in the Shop Area the units off this morning. There outside workers working in the shop this morning as-well.
Found roll-out switch tripped. Reset and monitored operation. No other issues found. Will replace switch if another false event occurs.
Yes
Lamont
01/17/2023
Curry
IT
"I have 2 new smart boards that need to be installed in the nursing department. These are wall mounted devices and I am in need of assistance for these installs. Thanks! MC"
No
McIvor
01/18/2023
Carter
Electronics
Room B142 Break Room need light bulbs replace.
Replaced lamps. Got all fixtures burning
Yes
McIvor
01/13/2023
Lamont
Physical plant
Repair FTU 1 serving Physical Plant Office
No
Bell
01/17/2023
Lamont
Physical Plant
Diagnose and repair outdoor lights in front of Administration Building
Found bad wires in west-most fixture. Disconnected fixture and returned circuit to service.
Yes
Lamont
01/09/2023
Curry
ITIM
Need mini air conditioner re-installed in 4th floor copy room... network equipment beginning to overheat in that room.
Waiting for start-up of two ductless mini-split systems. When these are started, we will move the unit in the main server room to the 4th floor location. 1-18-2023: Mini-split started. Will install unit today. Update 1/18 - Harris and Bell re-installed the mini air conditioner in the 4th floor copy room
Yes
Bell
01/05/2023
Schaeffer
Dental Assisting
"May we have two cases of paper towels for our department? Thanks Shelia Schaeffer"
Delivered paper towels and checked soap dispensers.
Yes
Harris
01/04/2023
Young
Aviation
Toilet in first hangar restroom is constantly running water. See Mr. Carpenter for direction please.
Harris corrected issue
Yes
Harris
01/04/2023
Young
Aviation
We need the rolls of paper towels and regular sized rolls of tissue for the janitorial crew to dispense. We have been out since before the break and supplies are still out of supply.
Delivered requested materials
Yes
Harris
01/04/2023
Fitch
Welding (Main)
L2-1 & L2-5 breakers are tripped. I reset both breakers and they tripped right away. Ground Fault light blinking when it tripped.
The third phase serving the building was down. Called MLGW. Service crew made repairs. Reset GFI circuits
Yes
Lamont
01/04/2023
Travis
Barbering
Old Barber stations are hazardous to students. We need brackets to hold mirrors on stations, as to not fall on anyone in the clinic area. We also needs screws taken out of drawers to prevent students from injuring themselves or tearing their clothes.
McIvor, Bell, and Harris installed brackets on those stations and removed the screws from the drawers.
Yes
Harris
12/20/2022
Peete
Barbering
"Lights out in theory room office Room A-155A"
Replaced lights that were out via ballast bypass
Yes
Bell
12/16/2022
Harris
Physical Plant
Repair the panel in the Ladies' Restroom (Administration Building)
Completed
Yes
Harris
12/15/2022
Harris
Administration
"Change Door locks on doors at Bartlett: Computer Lab, Campus Coordinator Office, Records Office, Student Services."
Waiting for parts
No
Bell
12/16/2022
Sutton
Administration
The women's restroom has very low water pressure (next to men's). Have to flush the toilet 4 or more times to adequately empty the commode.
Harris replaced the Toilet diaphragm and issue has been resolved
Yes
Harris
12/13/2022
Harris
Physical Plant
Installation of the blue Alert Lights in the Industry Building
As of 3:00pm on 14 December, McIvor, Harris and Bell have completed installation of these lights in the Diesel shop, Welding shop, the hallways, and the front lobby-------------------------12/16---McIvor, Bell, and Harris installed blue emergency lights in industrial building.
No
Harris McIvor Bell
12/12/2022
Fitch
Welding (Main)
Heat not working in Welding Classroom
Adjusted controls
Yes
Lamont
12/11/2022
Harris
Heavy Equipment Technology
Transport Diesel Engine Trainer from Alabama Diesel to Bartlett HET
Will coordinate with Truck Driving program to assist. 1-10-2023: 53ft trailer # 63-3933 was utilized
Yes
Lamont
12/07/2022
Fries
Graphic Design
Hey. It has been extremely warm in my classroom this week. The thermostat reads around 79 in the morning. Fortunately, I could open the outside door to let some air in and to create a flow from the much cooler hallway. Please assist. Thanks.
Informed Ms. Fries about current projrct and status of equipment
Yes
Lamont
12/08/2022
Lamont
Physical Plant
Re-palletize shred documents
Completed
Yes
McIvor, Harris, Bell
12/07/2022
Lamont
Physical Plant
Clean floors as requested by Ms. Horner. Confirm with substitute instructor which floors to clean.
Tried to clean office floor with hot water and degreaser. Didn't work. Cleaning company will strip and was floor over Christmas break.
Yes
McIvor
12/07/2022
Lamont
Physical Plant
Speak to Sandra Bray to determine location of new cabinet for Cosmetology. Bring keys to Physical Plant Office. The cabinet was requested by the EVENING program instructor.
Asked to re-schedule for 12/8/2022
Yes
Harris, Bell
12/06/2022
Lamont
Physical Plant
Issue fire drill instructions to all Main Campus instructors and go over the instructions with them.
N/A
Yes
McIvor, Harris, Bell
12/06/2022
Lamont
Physical Plant
Inspect and repair issues noted by CS3 during controls retrofit.
12/7/2022 - Harris - VAV4 has been repaired 12/7/2022 - Harris - placed a gray wire connector on the neutral wire for the CW valve in Room B137B 12/7/2022 - Bell - Installed CW missing wire connector in B137B. 12/7/2022 - Bell - Room 411- I Adjusted valve to assure proper function. The valve was working properly. 12/7/2022 - Harris - Harris, McIvor, and Bell rebuilt, installed, and wired the motor assembly for FCU # 6 unit in Room # 111 Education Building
No
Lamont, Bell, Harris, McIvor
12/06/2022
Lamont
Physical Plant
Replace control transformer and motor starter coil for boiler pumps in Admin boiler room.
Replaced control transformer and motor starter coil for boiler pumps in Admin boiler room.
Yes
McIvor
12/05/2022
Lamont
Physical Plant
Service FPVAV that serves heat to Pam Farley's area.
McIvor and Harris replaced the blower motor capacitor for the unit in Pam Farley's area
Yes
Harris, McIvor
12/05/2022
Lamont
Physical Plant
Program key card for new TD Instructor
Programmed new key card for new TD Instructor.
Yes
Bell
12/05/2022
Woods
Welding
men's restroom first stall clogged again. on the hill
Unclogged toilet in Industry men's restroom.
Yes
Bell
12/05/2022
Lamont
Physical Plant
Disinfect cab of Truck Driving student vehicle.
Sprayed interior with VitalOxide
Yes
McIvor
12/05/2022
Lamont
Physical Plant
Restrooms near BCT have issues. Go through each restroom (male and female) and address any issues found.
I checked each stall and urinal in the Men's and Women's restroom, but found no issues (Monday, December 5 @ 9:00 am)
Yes
Harris
12/05/2022
Lamont
Physical Plant
Reset time settings on Paragon time clock controlling first floor Courtyard outdoor lights. The control fails every Monday morning. Make sure BOTH time clocks (first and second floor) are set to be on from 5 pm to 6:30 am Mon-Fri. Instruction manual can be found under the 'My Account' link. Or copy/paste the links below in your browser.********* https://9cbd85bb-ba5c-470a-89b7-dee60557c646.filesusr.com/ugd/6bb190_a25882356a984d738dd68c798ba9983a.docx?dn=paragon%20time%20clock%20setting%20instructions.docx ******* https://9cbd85bb-ba5c-470a-89b7-dee60557c646.filesusr.com/ugd/6bb190_ab57855d495c483fbcbe1d996fcf298c.pdf ********
Changed times on each clock
Yes
Harris
12/02/2022
Harris
Physical Plant
Please deliver janitorial supplies to the TCAT-Bartlett and TCAT-Aviation satellite institutions.
Harris delivered janitorial cleaning supplies to the TCAT-Bartlett and TCAT-Aviation satellite institutions.
Yes
Harris
12/02/2022
Carter
Cosmetology
We need 2 huge garbage cans. Thank you.
Delivered
Yes
McIvor, Lamont
12/02/2022
Chunn
Diesel
Jeremy, As you are aware our classroom Thermostat controls our office and the bathroom. Apparently a have a really cold natured class. I keep finding my thermostat turned all the way up. I'd like to get a locking thermostat cover installed in our classroom please. Paul Chunn
Dominic got measurements of existing configuration. A lockbox has been selected and order is being placed. 1/5/2023: Harris installed a Thermostat box and gave Paul Chunn a key to the box
Yes
Harris
12/02/2022
Lamont
Physical Plant
Set up for Allied Health hiring event
Work order completed
Yes
Harris, McIvor, Bell
12/01/2022
Lamont
Physical Plant
Continue work on cleaning Alabama lot.
removed trash from Alabama lot inside ,Outside ,& curb.
Yes
Bell, McIvor, Harris
12/01/2022
Woods
Welding
need a key to shop doors. thanks in advance
Work order completed
Yes
Bell
12/01/2022
Carter
Cosmetology
Please reset breaker. Thank you
Breaker was reset. Instructional email was sent to all 3 instructors to prevent future occurrances.
Yes
Lamont
12/01/2022
Chunn
Diesel
Thermostat adjustment assistance. The men's room and our office is very hot. can someone come make and adjustment please. Paul Chunn
Adjusted setpoint. Will monitor override performance.
Yes
Lamont
11/30/2022
Young
Aviation
Ladies Restroom - Toilet in the first stall is constantly flushing as if the autoflush component is stuck.
Replaced the diaphragm for the toilet in the Women's Restroom. I also delivered one case of single folded hand towels, one case of large black trash bags, and three 1-gallon containers of bleach to the campus.
Yes
Harris
11/30/2022
Kerley
BCT
Toilet blocked in men's room BCT shop area.
Unclogged toilet, had a bunch of toilet paper and paper towels inside clogging it up.
Yes
Harris
11/30/2022
Lamont
Physical Plant
Work to remove and mulch leaves on Main Campus
Bell, Harris, and I worked to remove leaves in front of admin
Yes
Harris, McIvor, Bell
11/29/2022
Lamont
Physical Plant
Move wood crating material from Diesel to BCT
Utilized forklift to transport wooden crate from New Diesel shop to BCT shop
Yes
Harris
11/29/2022
Lamont
Physical Plant
Fill ALL floor drains with VitalOxide
Poured Vitaloxide into floordrains
Yes
Bell
11/29/2022
Harris
Bartlett Campus
Please deliver packages from Billing Office to Bartlett
Delivered packages to Wendy
Yes
McIvor
11/29/2022
Lamont
Physical Plant
Prepare for water infiltration. Make preparations for potential water leaks with impending storm. Protect historically affected areas like AOT and Drafting, etc. Damage expected to South wall of Education Building.
Warned instructors about leaking water from storm. Prepared buckets and mop buckets for instructor classes that have heavier leakage.
Yes
Bell, McIvor, Harris
11/28/2022
Lamont
Physical Plant
Unload scissor lifts and store them.
Three scissor lifts were unloaded and stored into one of the bays of the Old Diesel shop
Yes
McIvor, Bell, Harris
11/28/2022
Lamont
Physical Plant
Repair sign letters that were damaged by vandalism. Straighten pins and reset using construction adhesive.
Was able to straighten and reset the pins using a constructive adhesive, lineman's pliers, and rubber mallet. We're currently missing one large "E" for the "Tennesse". Plan to have Machine Tool Department.............................Update 12/19/2022..........The last two "E" letters have been built, painted, and placed onto the brick signage
Yes
Harris
11/22/2022
Temple
Cosmetology
Hey Jeremy We have 3 old shampoo bowls in the theory classroom . 1 of the shampoo bowls seem to be working, but the nozzle is stripped on it whereas the water sprays everywhere. Is there anyway possible we can get one of the nozzles off the shampoo that isn't working at all and place it on the shampoo bowl that is working?
Found worn out O-ring, didn't have replacement that size but I just tightened the nozzles. No water was squirting out.
Yes
McIvor
11/18/2022
Walker
Collision Repair Technology
Control unit is not working for heat.
Found bad heat exchanger. Requested repairs by Bernhard.
Yes
Lamont
11/18/2022
Hairston
Nursing
Hello, This is Mrs. Hairston. The temperature in the nursing office is 81 degrees an 79.5 in the computer room. Can someone please help again?
Controls Project
Yes
Lamont
11/18/2022
Taylor
Nursing
nursing office, it is really warm in our office. We tried to adjust thermostat, but it is still at 80.3 and not cooling down.
Controls Project
Yes
Lamont
11/18/2022
Taylor
Nursing
Good morning, it is really hot in our office, we have tried to adjust the thermostat, but it is not working, cooling down. Thank you
Controls Project
Yes
Lamont
11/17/2022
Taylor
Nursing
Good afternoon, the door to room B413 on the nursing floor is not locking. Thank you in advance for your assistance.
Found door not locking, adjusted inside the lock and added door mortise plate to prevent someone to hit the lock to cause it not to lock.
Yes
McIvor
11/17/2022
Kerley
BCT
Door closer on lobby entry door to diesel shop is not functional. It needs replacement. Receptacles in both shops are worn and loose. Please replace.
Parts ordered
No
Harris
11/16/2022
Carter
Cosmetology
2 boxes of single paper towels 2 boxes of rolled paper towels White boards need to be hung on walls clocks need to be hung on walls thank you
2 boxes single folded hand towels and 2 boxes rolled paper towels
Yes
Harris
11/15/2022
Hairston
Nursing
Hello, this is Vickie Hairston in the nursing department. It is currently 80 degrees in the Computer room. The students are testing and we have a fan but it is unbearable. It is currently 81 in the nursing office. Can someone please help? I can be reached at 901-504-0345. Thank you.
Controls Project
Yes
Lamont
11/14/2022
DURDEN
Automotive
We Need a Paper Towel dispenser and soap dispenser installed in the shop.
installed paper dispenser & repaired soap dispenser
Yes
Bell
11/14/2022
Durden
Automotive
The Heating System is still not working. Again the unit is not on at all.
Found and corrected controls issue.
Yes
Lamont
11/10/2022
Kerley
BCT
Column 110v outlet closest to drinking fountain in old diesel shop is dead in the bottom receptacle.
Parts ordered.
No
Harris
11/09/2022
Taylor
Nursing
Good afternoon, I would like to request for the plexiglass to be removed from around the secretary desk in the nursing office. Thank you!
Plexiglass was removed
Yes
Harris
11/07/2022
Young
Aviation
The knob on the door closest to my office, Phase 6 Powerplant Turbines will come off of the door into your hand. The knob needs a roll pin installed I believe.
Spencer McIvor repaired the doorknob to the office, and I followed up to ensure no further issues with the doorknob
Yes
Harris
11/07/2022
Young
Aviation
We need new master keys for the doors in our building. Several faculty members have master keys that are thinning and bent or damaged by cracking.
As of November 29, an inventory count was executed on the current stock of key cores in the Physical Plant. The top three key core types are D1-1 (Qty: 21), C8-1X (Qty: 13), and C5-1 (Qty: 10).
No
Bell
11/07/2022
Young
Aviation
Please either turn the air conditioner in the building up to warmer temps or turn it off. The AC is on and most of the building is very cold.
Boiler issues. Boiler has since been repaired.
Yes
Lamont
11/02/2022
Kerley
BCT
Fabrication exhaust fan in old diesel shop is not operating.
N/A
No
N/A
11/01/2022
Fitch
Welding
Please check all padlocks on Consumable Gas cages to make sure they work correctly to fit MICHAEL FITCH key. Thanks
Put in new key core for consumable gas cage, key worked for instructor
Yes
McIvor
10/31/2022
Taylor
Nursing
We are requesting a key for the nursing office.
Key Issued
Yes
McIvor
10/31/2022
Young
Aviation
Toilets broken in hangar restroom on the left side of the hangar. Urinal is overflowing when flushed as well.
Repaired by CS3
Yes
CS3
10/28/2022
Young
Aviation
The knob on Phase 6 shop comes off in your hand. It needs securing or replacement.
Repaired by McIvor and followed up by Harris
Yes
Harris, McIvor
10/28/2022
Young
Aviation
The heat is not working in the majority of the building. All four Phases in the back of the building and the Phase 2 shop are especially cold.
Boilers repairs have been completed by Bernhard.
Yes
Bernhard
10/27/2022
Fitch
Welding
Please order two for Welding Technology office. one for Michael Fitch and other for Richard Woods. Thanks RUBBERMAID COMMERCIAL PRODUCTS Wastebasket: Rectangular, Gray, 7 gal Capacity, 14 1/2 in Wd/Dia Item 3U634 Mfr. Model FG295600GRAY View Product Details
Cans delivered 11/29/2022
Yes
Lamont
10/26/2022
Fitch
Welding
Request 2 small office garbage cans Grainger # RUBBERMAID COMMERCIAL PRODUCTS Trash Can: Round, Gray, 11 gal Capacity, 15 3/4 in Wd/Dia Item 4KT27 Mfr. Model FG294700GRAY Thanks, Fitch
See other copy...
Yes
Lamont
10/26/2022
Fitch
Welding
Air compressor not on or is not working.
Compressor disconnect was off, turned it on
Yes
McIvor
10/26/2022
Williams
Truck Driving
Truck Driving Program Please add 3 classroom tables and 6 chairs for students to accommodate the increase of the class from 10 students and 2 instructors to 15 students and 3 Instructors. Thanks in advance. This work order was supposed to be sent before today. I appreciate your accommodation for our B-208.
Pending
No
N/A
10/25/2022
Snipes
Machine Tool
Please replace the lock on the door connecting Machine Tool to Welding. Not having on that door could possibly become a safety issue.
The lock connecting Machine Tool to Welding was replaced
Yes
Harris
10/25/2022
Kerley
BCT
AC is out
Part of SBC project
Yes
Lamont
10/24/2022
Harris
Bartlett Campus
Grainger delivery of oil needs to be transported to Bartlett. It was delivered downtown.
Grainger delivery of oil and tool cabinet completed
Yes
Harris
10/21/2022
Williams
Truck Driving
Request to install the Rest Assured Holder for the Discreet Sheet Toilet seat covers Women's Room Main Campus (in the new building on the hill)
Installed 2 toilet seat covers in women's bathroom
Yes
McIvor
10/21/2022
Williams
Truck Driving
Key B201 Storage/File Room for TRUCK DRIVING
Installed new core for truck driving storage/file room
Yes
Bell
10/21/2022
Hairston
NURSING DEPARTMENT
Room B408 is very cold and we need a temperature adjustment. Can we get some help please? I can be reached at 901-504-0345.
Controls Project
Yes
Lamont
10/20/2022
Rivas
Aircraft Maintenance
Mold on ceiling and wall inside maintenance lab 141
The ceiling tiles were replaced and the mold inside the maintenance lab was treated
Yes
Harris
10/20/2022
Rivas
Aircraft Maintenance
Broken Door Handle on hangar bay door by classroom 137
The broken door handle for the hangar bay door was repaired
Yes
Harris
10/20/2022
Kerley
BCT
Another heater has gotten noisy now
Issue reported to architect in charge of SBC project
Yes
Lamont
10/19/2022
Rimes
TRUCK DRIVING
KEY FOR B-201
Created new key for room B-201
Yes
McIvor
10/19/2022
Fries
Digital Graphic Design
The toilet (left stall) in the women's bathroom between Building and Construction and former Diesel is still clogged. The broom to block it off was removed. If it continues to get used today in it's current condition, there will be water, and whatever else, all over the floor! Thanks.
Unclogged toilet in women's restroom
Yes
Harris
10/19/2022
Snipes
Machine Tool
Lube alarm on the Milltronics CNC mill.
Inspected unit. Recommend factory service.
Yes
Lamont, McIvor, Bell
10/19/2022
Snipes
Machine Tool
Regulator leaking air on the TM Haas CNC mill.
Replaced leaking component
Yes
Bell
10/18/2022
Harris
Bartlett
Tool Box Delivery -Office supply order -Uline order -Bandsaw
Harris and Bell repaired the power supply tower (an outlet had come off the power supply pole)
Yes
Harris, Bell

IT Request Status (Beta)

View the status of your previously submitted work IT Requests. This page is updated daily. Please allow 24 hrs. for updates. Work orders submitted prior to 10/2022 will not be updated. If you have a question about the information in this table, please contact Marcus Curry at marcus.curry@tcatmemphis.edu.

Submission Time
Name
Dept
Description
Update
Tech
Completed
01/27/2023
Phyllis Faulkner
Student Services
I am requesting a Hot Spot.
No
01/23/2023
Gwen Sutton
Student Services, DLT, DA, PN
Install Azure VPN for Shatrina Taylor-Allied Health Department
No
01/27/2023
Vickie Hairston
Practical Nursing
"Good morning, this is Vickie Hairston in the nursing department. We desperately need lock down browsers in the computer room. We have concerns about a couple of students who switch to Google when the instructor walks away. So, we are trying to stop the students from cheating. Please let me know if we can have lock down browsers on each computer. I can be reached at 901-504-0345. Thank you"
No
01/27/2023
Anonymous
Aviation Maintenance Technology
The campus has unreliable wifi connections. Wifi connection constantly needs to be reset on the devices. The break room and electricity have reliable connections, however that connection doesn't work in other areas of the building. We would greatly appreciate and reliable fix.
No
01/26/2023
Brad Kerley
Building Construction Technology
One of the classroom computers will not accept the program password
No
01/26/2023
Shelia Schaeffer
Dental Assisting
I still don't have a working telephone. Will someone pleeeease help me!
No
12/01/2022
Deloris Carter
Cosmetology
1. Can we get another phone for the reception desk (clinic floor)? 2. Can we get another Smart Board (clinic floor)?
We are unable to fulfill your request for a new phone at this time. We will look into it going forward. I have submitted a request to have a new smartboard setup in your area, but we now have the board with no stand. I will order the stand today and once received will install in your area for your use.
Marcus Curry
No
11/30/2022
Rose Fries
Digital Graphic Design
Please help us get our new printer up and networked! Thank you!
We have received your request and a tech will be on-site tomorrow afternoon or before.
Curry
No
11/18/2022
Charnece Brown
Nursing
Hello, I need assistance with log in information on my desktop (I am an returning instructor) and need a laptop. Thank you!
Account created and passed to instructor for use.
Marcus Curry
Yes
11/07/2022
Janet Young
Aviation
Print capabilities are misconfigured. Most of our computers can print however, we can no longer control the print attributes such as double siding, stapling, etc. I tried to print this morning from my laptop an the printer responded by printing a line of code on approximately 30 to 50 sheets of paper.
Made adjustments to the print driver.
Marcus Curry
Yes
11/01/2022
Gwen Sutton
Student Services, DLT, DA, PN
Telephone Issues Thaddeus is unable to dial out, voicemail does not work, phone continuously rings Terrika (DLT) needs the voicemail reset so she is able to receive and retrieve messages Schaeffer needs a phone badly Tarunda-needs the voicemail reset so she is able to receive and retrieve messages
I have submitted a request for repairs to Blackbox on student services phone issues for both Thad and Ms. Burnette. I will follow up again today to check status.
Marcus Curry
Yes
10/31/2022
Shatrina Taylor
Nursing
I am unable to print from desktop to main printer.
Shatrina Taylor now has print capabilities.
Marcus Curry
Yes
10/26/2022
Letta Williams
Truck Driving
Truck Driving Program Please update the media center for the truck driving student in B-208 to accommodate 15 students. Also, add more classroom tables and chairs for students to accommodate the increase of the class from 10 students and 2 instructors to 15 students and 3 Instructors. Thanks in advance. This work order was supposed to be sent before today. I appreciate your accommodation for our B-208.
No
10/19/2022
Jeremy B Lamont
Physical Plant
We have lost connectivity to the Trane Tracer SC+ unit at the Bartlett Campus. Trane Connect says there is a connection issue.
Jeremy received access to Splashtop remote software to allow access to Trane SC+
Marcus Curry
Yes
10/19/2022
Taylor Horner
AALT
Third floor copier has been out of toner since yesterday morning.
replaced toner
Marcus Curry
Yes
10/12/2022
TaRunda Williams
Nursing
Requesting Computer log on access for the following instructors: 1. Carolyn Hughes 2. Faith Luss 3. Bernice Pilgram Thank you
Added users to network and provided log in access to each.
Marcus Curry
Yes
10/06/2022
Spencer McIvor
Physical Plant
Computer not sending display signal to monitors
Replaced monitor and restored connection.
Sean Blackwell
Yes
10/04/2022
Dillon Moore
DPE
We really need a printer Paul's personal printer is starting to mess up on us and if it does, we will have no way to print paper. Call me once you get this.
Installed new copier for all instructors to use.
Marcus Curry
Yes
09/22/2022
Don "Brad" Kerley
BCT
Students complain the student network has no internet access and the classroom computers are unable to access internet without using the hotspot.
New APs installed in classroom
Marcus Curry
Yes
09/14/2022
Brandi Linsey
Bartlett
Desktop computer's response time is very slow after windows loads. I can see my desktop, but I'm unable to click/open any applications or files. Once I click it, it'll give me the spinning wheel of death or it won't do anything at all. I've rebooted the computer 3 times with no change.
No
09/08/2022
Janet Young
Aviation
Just a reminder that the wifi reception in Phase 3 and Phase 5 (rear of the building) is intermittent at best. The students back there are often forced to use their personal hotspots and phones for proper wifi.
Installed additional Access Points to increase connectivity.
Marcus Curry
Yes
09/07/2022
Jalisa Pointer
PN
I'm not able to login to my tcat.
No
09/06/2022
Jeremy Lamont
Physical Plant
The link for TCAT Services does not show up as an option on mobile devices. Can this be corrected? I certainly hope so! May the Force be with you...the Dark Side, that is.
Site repaired
Marcus Curry
Yes

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